Billing issues in iLab were detected on
Thursday, August 19, requiring a pause in further billing file processing. Processing of billing files will resume this evening (August 23), but business
departments are requested to not deactivate account strings (and in some cases reactivate
strings modified in the last five days) so that the files can process without
errors. An audit of core billing events will then be conducted on Tuesday, August 24 to make sure that all events have processed.
For assistance with billing events,
please contact firstname.lastname@example.org