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Instructions if a Duplicate Invoice is Posted in Ariba

Procurement Services gives instruction in the event that a duplicate invoice is posted in Ariba.

An invoice is considered a duplicate if the invoice number, date and amount are the same; with a prefix or suffix added. For example, Invoice 123456 and Invoice A123456, 123456A or 123456022814 with the same invoice date and amount would be a duplicate. A few of our vendors have submitted invoices via the Ariba Network and sent paper invoices. 
If you find this situation, contact the Procure-to-Pay Helpdesk for assistance. 
If any of the above information is different, those invoices are not considered a duplicate. The user should contact the vendor to resolve the issue, possibly a credit memo.
For further assistance, please contact the Procure-to-Pay Helpdesk or by phone 765-49-47279. 
Contact Information:   Cindi Stinebaugh, Business Analyst, Procurement Services, 47279